Returns and exchanges policy for purchases made through filotrack.com

Returns
The return is free of charge within 14 days from the actual date of your order receipt.

Once we receive your return request, and it is within the due date, we will send you an email with instructions on how to arrange the collection of your order. We will then verify that the returned product has been kept properly. Please make sure to ship the product intact and complete with packaging and instructions.

If the product has been damaged in one or more components, we do not guarantee any refund.

Replacement under warranty
You can request a replacement under warranty within 2 years after your purchase. Replacements only apply in case of defects linked to the nature of the product and not for accidental damages.

The replacement must be authorized by our technical assistance team which will contact you to carry out all the necessary controls.

Frequently Asked Questions

Where can I find the order number?
Retrieve the order confirmation from the email (info@filotrack.com) with subject “Thank you for your order”. Your order number will be used by our support team to identify your purchase.

How long will it take to receive the refund?
We will refund within 72 hours after receipt. The actual accreditation of the paid amount depends on your credit institution and payment method.

Fill out the form

Order Number

Request for*

Return Replacement

Reason for Return/replacement*

Reason for Return\Replacement*

Name/Surname

Phone

Notes (optional)

Acceptance

I agree to the processing of the data necessary to process the return / replacement request

Frequently Asked Questions

Where can I find the order number?

Retrieve the order confirmation from the email (info@filotrack.com) with subject “Thank you for your order”. Your order number will be used by our support team to identify your purchase.

How long will it take to receive the refund?
We will refund within 72 hours after receipt. The actual accreditation of the paid amount depends on your credit institution and payment method.

Returns and exchanges policy for purchases made through filotrack.com

Frequently Asked Questions

Fill out the form

Frequently Asked Questions

Your request for return / replacement has been sent