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Returns and exchanges policy for purchases made through filotrack.com

Returns
The return is free of charge within 14 days from the actual date of your order receipt.

Once we receive your return request, and it is within the due date, we will send you an email with instructions on how to arrange the collection of your order. We will then verify that the returned product has been kept properly. Please make sure to ship the product intact and complete with packaging and instructions.

If the product has been damaged in one or more components, we do not guarantee any refund.

Replacement under warranty
You can request a replacement under warranty within 2 years after your purchase. Replacements only apply in case of defects linked to the nature of the product and not for accidental damages.

The replacement must be authorized by our technical assistance team which will contact you to carry out all the necessary controls.

Frequently Asked Questions

Where can I find the order number?
Retrieve the order confirmation from the email (info@filotrack.com) with subject “Thank you for your order”. Your order number will be used by our support team to identify your purchase.

How long will it take to receive the refund?
We will refund within 72 hours after receipt. The actual accreditation of the paid amount depends on your credit institution and payment method.

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Reason for Return/replacement*

Notes (optional)

Frequently Asked Questions

Where can I find the order number?

Retrieve the order confirmation from the email (info@filotrack.com) with subject “Thank you for your order”. Your order number will be used by our support team to identify your purchase.

How long will it take to receive the refund?
We will refund within 72 hours after receipt. The actual accreditation of the paid amount depends on your credit institution and payment method.

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Privacy Policy – © 2014 – 2022 Filo Srl – All rights reserved Filo Srl – Viale dei Santi Pietro e Paolo, 24, 00144, Rome (RM) – Italy P.IVA/CF:13008741004 – REA: RM – 1417094 – S.C. 25.174,28 €

Your request for return / replacement has been sent

We will check your request and we will get back to you by 3 business days (excluding Saturday and Sunday).

If you are asking for a return, we kindly remind you that all requests made on this page are valid only for online orders made on filotrack.com and within 14 days after your order receipt.