{"id":8358,"date":"2022-06-16T19:08:06","date_gmt":"2022-06-16T19:08:06","guid":{"rendered":"https:\/\/filotrack.com\/resi-e-sostituzioni\/"},"modified":"2025-06-13T08:01:15","modified_gmt":"2025-06-13T08:01:15","slug":"resi-e-sostituzioni","status":"publish","type":"page","link":"https:\/\/filotrack.com\/it\/resi-e-sostituzioni\/","title":{"rendered":"Resi e sostituzioni"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"8358\" class=\"elementor elementor-8358 elementor-8290\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3591c0a elementor-section-height-min-height elementor-section-items-stretch elementor-section-boxed elementor-section-height-default\" data-id=\"3591c0a\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-e3a52ff\" data-id=\"e3a52ff\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8e72952 elementor-widget elementor-widget-heading\" data-id=\"8e72952\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Richiesta di reso o sostituzione per acquisti effettuati online su filotrack.com\n\n<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f88777b elementor-widget elementor-widget-text-editor\" data-id=\"f88777b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<strong>Reso<\/strong>\n<br>\nIl reso \u00e8 gratuito e puoi effettuarlo entro 14 giorni dalla data di effettiva ricezione del tuo ordine.\n<br><br>\nDopo aver inviato la richiesta controlleremo che questa sia pervenuta nei tempi previsti. In caso positivo ti invieremo una mail con le indicazioni per concordare il ritiro dell&#8217;ordine presso il tuo indirizzo. Successivamente verificheremo che il prodotto da te reso sia stato mantenuto nelle stesse condizioni in cui \u00e8 stato venduto. Assicurati quindi di spedire il prodotto integro e completo di confezione e istruzioni.  \n<br><br>\nIn caso il prodotto sia stato danneggiato in una o pi\u00f9 componenti non garantiamo il rimborso o il rimborso completo.\n<br><br>\n<b>Sostituzione in garanzia<\/b>\n<br>\nPuoi richiedere una sostituzione in garanzia entro 2 anni dall&#8217;acquisto. La sostituzione si applica in caso di difetti imputabili alla natura del prodotto e non per danni accidentali. \n<br><br>\nA tal proposito, la sostituzione dovr\u00e0 essere autorizzata dal nostro team di assistenza tecnica il quale la contatter\u00e0 a seguito della sua richiesta per effettuare tutte le verifiche del caso.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-982d9f8 elementor-hidden-tablet elementor-hidden-mobile elementor-widget elementor-widget-heading\" data-id=\"982d9f8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Domande frequenti<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-de16a20 elementor-hidden-tablet elementor-hidden-mobile elementor-widget elementor-widget-text-editor\" data-id=\"de16a20\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<strong><b>Dove trovo il numero d&#8217;ordine?<\/b><\/strong>\n<br>\nIl numero d&#8217;ordine servir\u00e0 al nostro team di assistenza per identificare il tuo acquisto. Recupera la mail di conferma ordine con oggetto &#8220;Grazie per il tuo ordine&#8221; cercando info@filotrack.com \n<br><br>\n<b>In quanto tempo ricever\u00f2 il rimborso?<\/b>\n<br>\nIn caso positivo emetteremo il rimborso entro 72H dalla ricezione. I tempi di effettivo riaccredito dell&#8217;importo pagato dipendono dal tuo istituto di credito e dal metodo di pagamento. \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-1d23b2d\" data-id=\"1d23b2d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-0904414 elementor-section-full_width elementor-section-height-min-height elementor-section-height-default\" data-id=\"0904414\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-62e4e7c\" data-id=\"62e4e7c\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-df15d6f elementor-widget elementor-widget-heading\" data-id=\"df15d6f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Compila il modulo<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4e6fab0 elementor-button-align-stretch elementor-widget elementor-widget-form\" data-id=\"4e6fab0\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Next&quot;,&quot;step_previous_label&quot;:&quot;Previous&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"Comp\" aria-label=\"Comp\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"8358\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"4e6fab0\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"\" \/>\n\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-hidden elementor-field-group elementor-column elementor-field-group-hidden_lang elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"hidden\" name=\"form_fields[hidden_lang]\" id=\"form-field-hidden_lang\" class=\"elementor-field elementor-size-sm  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-hidden elementor-field-group elementor-column elementor-field-group-hidden_url elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"hidden\" name=\"form_fields[hidden_url]\" id=\"form-field-hidden_url\" class=\"elementor-field elementor-size-sm  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-name elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-name\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tOrder Number\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[name]\" id=\"form-field-name\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Numero d&#039;ordine* (ex. FL 1234-SH)\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_123e2c3 elementor-col-100\">\n\t\t\t\t\t<p>Richiesta di*<\/p>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-radio elementor-field-group elementor-column elementor-field-group-field_bed7931 elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_bed7931\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tRequest for*\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<div class=\"elementor-field-subgroup  \"><span class=\"elementor-field-option\"><input type=\"radio\" value=\" RESO\" id=\"form-field-field_bed7931-0\" name=\"form_fields[field_bed7931]\" required=\"required\"> <label for=\"form-field-field_bed7931-0\">Reso <\/label><\/span><span class=\"elementor-field-option\"><input type=\"radio\" value=\" SOSTITUZIONE\" id=\"form-field-field_bed7931-1\" name=\"form_fields[field_bed7931]\" required=\"required\"> <label for=\"form-field-field_bed7931-1\">Sostituzione <\/label><\/span><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_094f2bd elementor-col-100\">\n\t\t\t\t\t<p>Motivo del reso \/ sostituzione *<\/p>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-field_ca1ea3d elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_ca1ea3d\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tReason for Return\\Replacement*\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[field_ca1ea3d]\" id=\"form-field-field_ca1ea3d\" rows=\"4\" required=\"required\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_2892248 elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_2892248\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tName\/Surname\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_2892248]\" id=\"form-field-field_2892248\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Nome e cognome*\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-tel elementor-field-group elementor-column elementor-field-group-field_229c873 elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_229c873\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tTelefono\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<input size=\"1\" type=\"tel\" name=\"form_fields[field_229c873]\" id=\"form-field-field_229c873\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Cellulare*\" required=\"required\" pattern=\"[0-9()#&amp;+*-=.]+\" title=\"Sono accettati solo numeri e caratteri telefonici (#, -, *, ecc.).\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-field_9b7c322 elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_9b7c322\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tEmail\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[field_9b7c322]\" id=\"form-field-field_9b7c322\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"La tua email*\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_40d79ab elementor-col-100\">\n\t\t\t\t\t<p>Note (facoltativo)<\/p>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-field_b68914f elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_b68914f\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tNotes (optional)\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[field_b68914f]\" id=\"form-field-field_b68914f\" rows=\"4\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-acceptance elementor-field-group elementor-column elementor-field-group-field_099d263 elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_099d263\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tAcceptance\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-subgroup\">\n\t\t\t<span class=\"elementor-field-option\">\n\t\t\t\t<input type=\"checkbox\" name=\"form_fields[field_099d263]\" id=\"form-field-field_099d263\" class=\"elementor-field elementor-size-sm  elementor-acceptance-field\" required=\"required\">\n\t\t\t\t<label for=\"form-field-field_099d263\">Accetto il trattamento dei dati necessari al processamento della richiesta di reso \/ sostituzione\n<\/label>\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-recaptcha_v3 elementor-field-group elementor-column elementor-field-group-field_7f46aff elementor-col-100 recaptcha_v3-bottomright\">\n\t\t\t\t\t<div class=\"elementor-field\" id=\"form-field-field_7f46aff\"><div class=\"elementor-g-recaptcha\" data-sitekey=\"6LcPC-cpAAAAAPew5UCvyzuhG_0Q3BuqWAUq_m2L\" data-type=\"v3\" data-action=\"Form\" data-badge=\"bottomright\" data-size=\"invisible\"><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-sm\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Invia Richiesta<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-21aca88 elementor-hidden-desktop elementor-hidden-tablet_extra\" data-id=\"21aca88\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e955764 elementor-widget elementor-widget-heading\" data-id=\"e955764\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Domande frequenti<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c9f9cae elementor-widget elementor-widget-text-editor\" data-id=\"c9f9cae\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong><b>Dove trovo il numero d&#8217;ordine?<\/b><\/strong><\/p>\n<p>Il numero d&#8217;ordine servir\u00e0 al nostro team di assistenza per identificare il tuo acquisto. Recupera la mail di conferma ordine con oggetto &#8220;Grazie per il tuo ordine&#8221; cercando info@filotrack.com <\/p>\n<\/p>\n<p><b>In quanto tempo ricever\u00f2 il rimborso?<\/b><br \/>In caso positivo emetteremo il rimborso entro 72H dalla ricezione. I tempi di effettivo riaccredito dell&#8217;importo pagato dipendono dal tuo istituto di credito e dal metodo di pagamento. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Richiesta di reso o sostituzione per acquisti effettuati online su filotrack.com Reso Il reso \u00e8 gratuito e puoi effettuarlo entro 14 giorni dalla data di effettiva ricezione del tuo ordine. Dopo aver inviato la richiesta controlleremo che questa sia pervenuta nei tempi previsti. In caso positivo ti invieremo una mail con le indicazioni per concordare&hellip; <a class=\"more-link\" href=\"https:\/\/filotrack.com\/it\/resi-e-sostituzioni\/\">Continua a leggere <span class=\"screen-reader-text\">Resi e sostituzioni<\/span><\/a><\/p>\n","protected":false},"author":10,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-8358","page","type-page","status-publish","hentry","entry"],"_links":{"self":[{"href":"https:\/\/filotrack.com\/it\/wp-json\/wp\/v2\/pages\/8358","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/filotrack.com\/it\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/filotrack.com\/it\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/filotrack.com\/it\/wp-json\/wp\/v2\/users\/10"}],"replies":[{"embeddable":true,"href":"https:\/\/filotrack.com\/it\/wp-json\/wp\/v2\/comments?post=8358"}],"version-history":[{"count":64,"href":"https:\/\/filotrack.com\/it\/wp-json\/wp\/v2\/pages\/8358\/revisions"}],"predecessor-version":[{"id":12640,"href":"https:\/\/filotrack.com\/it\/wp-json\/wp\/v2\/pages\/8358\/revisions\/12640"}],"wp:attachment":[{"href":"https:\/\/filotrack.com\/it\/wp-json\/wp\/v2\/media?parent=8358"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}